Growth Manager, Customer Marketing (m/f/d)

***This position is based in Bulgaria and Germany with remote/hybrid working options. Applicants must have a work/residence permit for the respective location.***

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. 

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

We are looking for a high-potential, ambitious (Senior) Growth Manager to build and scale our Customer Marketing and Expansion engine. In this role, you will drive upsell and expansion ARR for our long-tail customer segment, which represents a significant share of Chaos’ overall ARR. You will experiment with new growth plays, build multi-channel campaigns, collaborate closely with Customer Success, and develop structured approaches to engage and expand existing customers.

This role is ideal for someone early in their career who combines strong analytical skills with excellent communication and cross-functional collaboration. You may come from consulting, banking, or a high-growth startup and are now looking to apply your strategic thinking in a fast-moving tech environment.

We are looking for someone smart, dynamic, curious, and hungry — someone who wants to grow fast and make a real impact.

Customer Expansion and Upsell

• Develop and execute customer marketing plays that drive expansion and upsell ARR in our long-tail segment.

• Analyze customer usage patterns, product adoption, and segmentation to identify growth opportunities.

• Partner closely with Customer Success to design joint motions for adoption, engagement, and expansion.

Cross-Functional Growth Initiatives

• Collaborate with Customer Success, Product, Performance, Data and Marketing teams to build integrated customer growth campaigns.

• Create clear playbooks, messaging, and templates to support customer expansion workflows.

• Act as a strategic sparring partner to the VP Growth, helping shape hypotheses, experiments, and cross-functional initiatives.

Creative Customer Marketing Campaigns

• Develop and launch multi-channel campaigns across email, YouTube, Meta, Google, retargeting, and more.

• Work closely with content,creative and website teams to translate strategy into impactful assets aligned with narratives and central tracking tools 

• Test and iterate approaches based on performance insights, customer feedback, and business priorities.

Reporting and Optimization

• Identify key KPIs and deliver insights that inform decision making.

• Work with Data and RevOps teams on dashboards, segmentation, funnel views, and reporting.

• Continuously refine customer marketing tactics to maximize expansion impact.