Field Training Manager - EU North Travel Retail

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We’re looking for an ambitious and energetic Field Training Manager to join our fabulous Global Travel Retail team. The successful candidate will help to drive the engagement and training of the Travel Retail Team in our stores & airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management System is accurately managed and is fulfilling potential. 

You will act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach combined with a commercially driven mindset. You’ll drive artistry training & development in our stores, upskilling the teams to be their very best selves, every day during every customer interaction. 

Working alongside the Retail Managers, you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

As a Senior Store Design Manager you will

Taking direction from the Head of Education for Travel Retail, lead the effective and inspirational delivery of all defined training materials across -

• Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development 
• Full Curriculum facilitation including induction, social and developmental training 
• Operational business management & area education strategy 
• All new launch NPD and Skincare Training 
• The Learning Management System 
• Recommend training incentives 
• Monitor KPIs to measure the impact of training, providing feedback to the relevant Retail Managers  
• Adapt training based on the feedback from the Retail Managers and Head of Education to ensure the continual improvement of the training provided and learning outcomes.

Working in collaboration with the Retail Managers, define a training and development plan for the area to achieve retail expectations, covering -

• Accelerating high potential/high performance individuals using the development pathway and certification process 
• Managing and addressing under-performance 
• Peakon and engagement feedback 
• Login, completion & engagement on the Learning Management System 
• Optimising social advocacy with the store  
• Succession planning for the area and across areas 

Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via -

• Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up 
• High quality virtual and physical training sessions 
• Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.  
• Area meetings delivered in collaboration with the Retail Managers 
• Leading by example on counter and online during all events, meetings, and trainings. 

Being the ultimate brand ambassador & executing artistry excellence via -

• Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge 
• Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part. 
• Always demonstrate a positive mindset and lead from the front 
• Be a social advocate through strategic and creative organic content on your personal social channels. 
• Embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards. 
• Role model and advocate exceptional hygiene standards with all artists and ensuring you are following the latest guidelines externally and within store. 
• Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert. 
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.

Who you will work with

• Reporting to the Head of Education (TR) 

• Work closely with the EU Retail Managers

• Experience working within the beauty industry 

• Proven experience in coaching to deliver high performance 

• Clear, consistent and motivational communication style 

• Excellent presentation skills and classroom delivery 

• Strong commercial awareness and understanding of how to build capability to drive growth 

• Able to identify training needs, learning outcomes and deliver content and coaching to meet these 

• Strong interpersonal skills and a team-player 

• Positive approach 

• Independent and proactive working style 

• Enjoys working at pace 

• Must be able to travel within the Ireland and, if required, globally. 

About you

• Must speak English and ideally any other European languages, preferably French 

• Must be based in Paris and willing to travel across the EU North & globally 

Shake It Up -

• Naturally creative, seeking new ways to create brand awareness and advocate though social content, virtual eventing and instore Tilbury theatre.  

• Thinks outside the box to create inspirational activities digitally and within store 

• Embraces change to promote a positive mind set with omni channel vision within teams they encounter 

Win Together -

• Strong communication with management and always working collaboratively 

• Be an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity 

• Creates a positive and encouraging environment for artists to develop and grow in their roles, physically and digitally.  

• Supporting management team in motivating the team to elevate their artistry talent 

Share the Magic -

• Dynamic and inspirational with customers and colleagues Digitally and physically 

• Excitement and passionate for beauty and artistry with a 360 omni channel approach 

• Passionate about driving brand advocacy in the air and on the ground 

• Sharing all your backstage tips and tricks with team and customers 

• Be a social brand advocate through personal social channels contributing to Charlotte’s channel 

Embrace the challenge -

• Identifying and seizing opportunities to drive social and brand advocacy  

• Embraces the impossible, makes things happen and sees things through 

• Proactively plans/leads events and masterclasses around NPD launches 

• The ability to deal with ambiguity in the team, always leading by example

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Requirements

Benefits

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

 If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!