Test Operator

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities，our vision is to creat a world where culturally rooted food entrepreneurs thrive everywhere.

The Warehouse Associate, Test Operator role will handle device testing and coordinate with our 20+ cities to drive best practices in logistics, ensuring a world class post-sales experience for our merchants. This role may sometimes assist with shipments and inventory management. 

What You'll Focus On

• Operates devices to test functioning of parts or whole units
• Runs software programs to test device functionality
• Tests components or circuits of faulty equipment to locate defects, using special diagnostic software programs
• Tests repaired systems of the devices to ensure that they are in working order
• Compares findings with the customers reported problem and advice of failures found
• Returns unit back to the vendor for repair if unit fails test
• May install and configure repaired equipment, including operating software or peripheral equipment
• QC returned equipment to evaluate if equipment can be repurposed
• Other duties as assigned by supervisor and manager, such as overseeing shipments process from receiving, tagging inventory, managing inventory levels and shipping equipment out to other cities

What You Bring

• 0-3 years of operational or warehouse experience
• Bilingual proficiency in English and Mandarin preferred.
• Bachelor’s degree in a relevant field preferred. 
• Basic knowledge of windows/IOS operating systems, including navigating software applications, software installations, software application configuring, pre-setting and troubleshooting minor technical issues
• Experience with hardware testing, including troubleshooting, diagnostics, and performance evaluation of electronic or computer components
• Must be physically present on-site during designated work hours and maintain consistent and reliable attendance to fulfill job responsibilities effectively.
• Must be able to multitask.
• Strong organizational and project management skills required. 
• Ability to manage time and prioritize effectively required.
• Ability to communicate clearly with different stakeholders required. 
• Ability to learn technical aspects of POS related hardware and software required.

Working Condition

• Ability to sit and work in front of a computer. 
• Ability to walk and stand throughout the day for the prolonged periods of a day.
• Lift, move, and carry equipment weighing up to 50 lbs as part of regular job duties.
• This position requires regular, in-person attendance at Chowbus warehouse designated location.

What We Offer

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Accrual Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Hourly pay is $20 to $23