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Functional Analyst, D365 - Hybrid - A 12-Month Contract

Posted October 10, 2025
Full-time
Entry Level

Job Overview

This is a temporary position - A 12-Month Contract

Like CIMA+, the IT Business Solutions department is growing fast. You will join a dynamic team playing a leading role in the organization's digital transformation. Reporting to the Senior Manager - ERP & BI, you will take on the role of Dynamics 365 functional expert, playing a key role in all activities relating to the platform: evolution projects, periodic updates, support and maintenance, etc.

Primary Responsibilities

  • Act as Dynamics 365 functional expert, including Customer Engagement (CE) and Finance & Operations (F&O) applications
  • Master business processes and the configurations and developments supporting them in Dynamics 365
  • Participate in identifying business needs in collaboration with the team of business analysts, and translate them into functional system solutions.
  • Act as the IT point of contact for business experts associated with the Dynamics 365 platform, and work with its manager to ensure delivery on schedule
  • Analyze periodic supplier updates to identify impacts, new features, etc.
  • Provide user training
  • In collaboration with the ERP team, support platform users by helping to resolve their problems
  • Participate in the development of test scenarios with the quality assurance analyst and take part in functional testing.
  • Stay on top of Dynamics 365 developments and best practices
  • Maintain up-to-date documentation and support the community of practice in its initiatives to continuously improve the user experience

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