Sr Analyst/Analyst, Trust & Safety Operations

The Trust and Safety Analyst/Sr Analyst position is a key role within the Operations function at Cint. We are a fast-paced organization and are redefining the online market research industry. Candidates with a can-do attitude and a proactive and hands-on approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative, and hard work are rewarded. This role is a remote working position, and the candidate will be working US EST hours.

Role Purpose and Responsibilities:

• Communicate and liaise with different departments to handle incoming requests and quality escalations

• Prepare reports and share insights into quality findings as part of quality investigations

• Drive and/or be a part of quality programs related to suppliers, clients, etc

• Proactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes/dip in traffic at the supplier, client and/or user level

• Contribute by sharing inputs towards development of new tools and products

• Update product and internal documentation regularly

• Explore avenues, plan and ideate to improve the overall quality function