Consultant, Customer Success

The Opportunity

The Customer Success Consultant works with Cint’s customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. The Customer Success Consultant is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary.

The Customer Success Consultant, is also expected to visit major accounts on a regular basis in order to grow business with new and existing accounts. The role may support clients in multiple time zones and industries, which will require flexibility, along with travel.

Responsibilities

• Enable partners or customers to achieve their goals using the relevant Cint self-service product 

• Manage relationships with Cint’s self-service clients to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups

• Execute customer success plans to optimize customers’ use of Cint’s products

• Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients

• Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients

• Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential

• Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate

• Analyze trends in client performance on a regular basis and form proactive recommendations

• Develop a full understanding of the company, the market research industry, and how our technology can solve challenges

• Suggest, standardize and scale policies, procedures and best practices that improve team operations