Technical Analyst

The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint’s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.

Responsibilities

• Provide top-notch customer support for Cint platform users.
• Investigate and resolve customer issues in a professional and timely fashion.
• Create and review technical documentation.
• Understand client requirements and translate those needs into actionable tickets.
• Classify submitted bugs and issues by the severity of their impact.
• Debug API integrations.
• Coach clients on adopting key features to help them meet their goals.