Senior Analyst, Partner Success

Cint is seeking a partner success manager to join our high performing Partner Success Team within the American region. The Partner Success Analyst will provide support to the Partner Success Team for their accounts and internal team initiatives. The PS Analyst will have a focus on learning Cint processes and procedures, working alongside cross functional teams. The PS Analyst will be introduced to Cint’s supply partners and will support the PS Team in establishing strategic relationships with new and existing supply partners, setting critical performance goals, and acting as a consultative resource to help supply partners achieve their goals. The Partner Success Analyst will be responsible for ensuring client satisfaction, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary.

This position is remote and will be managed out of our New York office. The PSM - Analyst is also expected to support any in-person account visits as needed in order to help grow business for new and existing clients. The role will support partners in multiple time zones and industries, which will require flexibility.  

Responsibilities

• Gain a working understanding of partners businesses and organizational structures to proactively identify and execute opportunities for existing partners 

• Collaborate with integration consultants to facilitate API Integrations for new partners

• Communicate knowledgeably to users about our product, new developments, our business model, and the economic dynamics of the marketplace 

• Analyze and interpret Marketplace data to help partners sell more and sell more efficiently, and proactively make recommendations for partners

• Suggest, standardize and scale policies, procedures, and best practices that improve team operations

Day to day of a Partner Success Analyst

• Working with existing supply partners to identify needs and ultimately increase platform usage and growth

• Corresponding via calls and emails with partners regarding integrations with our platform, their financials, new features, and industry trends

• Use PowerBI, Salesforce, and other data toolsets to track and analyze account and integration performance

• Communicating internally with Integration Consultants to improve integration health, and identify long-term strategies for growth

• Explaining policies and procedures to partners and mediating conflicts between marketplace buyers and sellers

• Participating in regular global supply team calls and communicating proactively with global team-members