Customer Success Consultant, Global Strategic Accounts

The Customer Success Consultant - Global Strategic Accounts works with Cint’s most significant global partnerships by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. The Customer Success Consultant - Global Strategic Accounts is also responsible for training and onboarding new users, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary.

The Customer Success Consultant,will  be expected to travel regularly to visit major accounts in order to drive partnership growth that is crucial for long-term retention. The role may support clients in multiple time zones and industries, which will require flexibility, along with travel.

Responsibilities

• Serve as the primary operational point of contact for a dedicated portfolio of high-value Global Strategic Accounts, managing day-to-day customer workflows, executing engagement plans, and driving long-term platform adoption. 

• Monitor key account health metrics and execute targeted action plans to address negative trends, proactively identifying and flagging horizontal expansion, cross-sell, and upsell opportunities to the Account Management team. 

• Establish and adhere to Standard Operating Procedures (SOPs) and global best practices to ensure consistent service delivery, while independently diagnosing and troubleshooting common platform setup and fielding issues. 

• Enable partners or customers to achieve their goals using the relevant Cint self-service product 

• Manage relationships with Cint’s Global Strategic Accounts to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups

• Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients

• Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients

• Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential

• Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate

• Develop a full understanding of the company, the market research industry, and how our technology can solve challenges