Director of Operations - Commercial Portfolio

Key Responsibilities

Operational Leadership

• Provide direct oversight of Property Managers, Engineering teams, and third-party vendors for Cirrus’ Commercial Assets.
• Ensure properties are maintained to highest level of standards with strong preventative maintenance execution.
• Oversee capital projects, tenant improvements, and landlord work with disciplined budgeting and execution.
• Standardize operational processes and implement performance benchmarks across the portfolio.

Financial Oversight

• Manage operating budgets, CAM reconciliations, and variance reporting.
• Drive NOI growth through expense control and operational efficiencies.
• Partner with COO, Commercial Division on business plans and annual budget preparation.
• Review and approve major vendor contracts and service agreements.

Leasing & Tenant Strategy

• Collaborate with COO, Commercial Division and General Managers to support occupancy and retention goals.
• Review lease terms, landlord work scopes, and operational implications of deal structures.
• Support tenant escalations and ensure high-quality communication and responsiveness.

Vendor & Risk Management

• Oversee contract compliance and service performance.
• Ensure properties meet safety, compliance, and risk management standards.
• Coordinate with insurance providers, legal counsel, and external consultants when required.

Reporting & Executive Communication

• Provide weekly and monthly operational reporting to executive leadership.
• Track KPIs including occupancy, NOI, capital execution, AR aging, and tenant satisfaction.
• Present portfolio performance and operational strategy recommendations.

Key Traits for a Successful Candidate

• Strong leadership presence with ability to manage teams across multiple assets.
• High level of financial acumen with deep understanding of commercial real estate operations.
• Operationally disciplined and process-driven.
• Decisive and solutions-oriented under pressure.
• Excellent written and verbal communication skills.
• Ability to balance strategic oversight with hands-on execution.
• Strong sense of accountability and urgency.