VoIP/Telecommunications Engineer - Department of Technology (1043)

The City and County of San Francisco (CCSF), Department of Technology (DT), is seeking an experienced VoIP/Telecommunications Engineer who will enhance our customer's telephony experience by leading in the planning, building, and running a resilient, scalable, and cost-effective Unified Communications' system for CCSF through the Citywide VoIP Project.

DT's VoIP/Telecommunications team has a long history of providing excellent service to the many departments around CCSF. The team possesses high-level Avaya and Cisco expertise, with experience in migrations, new implementations, upgrades, and ongoing support. The diversity in skillsets and experience is key to ensuring accurate and efficient support of our clients' current environments, as well as vision and passion for the technology on the horizon.

In alignment with CCSF's Telecom Modernization Program, the DT VoIP/Telecommunications team is hard at work to migrate our clients off many different, aging Avaya platforms, and onto a centralized and resilient Cisco Unified Communications infrastructure. We consider the unique needs of each of our clients and make our best efforts to meet their needs accordingly. In addition to regular communications, the team is also looking to centralize its many different contact center platforms into a centralized, Enterprise solution, capable of meeting the needs of all clients who need it.

Essential duties include, but are not limited to, the following:

• Implement and support the Core VoIP System at City datacenters.
• Lead two redundant Cisco Unified Border Element (CUBE) pairs utilizing IP Flex SIP Trunk connections to AT&T.
• Lead CCSF departments utilizing DT’s Core VoIP system in coordination with the Telecom team.
• Lead and maintain the City’s current Avaya infrastructure.
• Lead the migration of 30+ PBX systems to DT’s Core VoIP system.
• Implement and support current and future Multichannel Contact Center systems.
• Lead the planning and implementation of the City’s collaboration platform(s).
• Mentor and assist in the training of junior engineers.
• Document procedures, configurations, and troubleshooting techniques related to the Unified Communications (UC) environment.
• Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
• Perform related duties as assigned.

Appointment Type: Temporary Exempt (TEX) Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to twenty-four (24) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 24months.

Work Location: This is a hybrid role requiring on-site work at our San Francisco office. Occasional travel within San Francisco may be required.