IT Operations Support Admin III – Department of Technology – (1093)

The IT Operations Support Administrator III is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses ServiceNow to triage, resolve, and coordinate incidents and service requests—keeping users connected and systems running smoothly.

As part of DT’s Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helps plan, assist, and manage new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands-on user training, develop clear documentation, and champion a seamless transition into DT’s technology environment.

This is a high-impact role for a problem-solver who thrives on collaboration, innovation, and making technology work for people.

Essential duties include, but are not limited to, the following:

• Conduct in-depth evaluations of IT requirements for each Tier-1 department; identify potential risks and develop mitigation strategies.
• Create a detailed onboarding roadmap tailored to each department’s needs.
• Procure, configure, and deploy necessary hardware and software.
• Establish secure network access and ensure compliance with endpoint security compliance.
• Address immediate IT challenges impacting operations.
• Provide foundational training to department personnel on new tools and processes.
• Leads or assists with IT infrastructure and endpoint management projects to ensure reliable, secure, and efficient technology operations.
• Collaborates with other IT teams and departments to coordinate technical project tasks, timelines, and deliverables.
• Prepares reports and maintains records of project progress, configurations, and system changes to support compliance and audit requirements.
• Tests and validates new hardware, software, and configurations as part of technology rollout projects.
• Experience with Microsoft Intune for device provisioning, configuration, and compliance across multiple platforms (Windows, iOS, Android, macOS), and assist administering application deployment, patch management, and endpoint security controls.

Appointment Type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required.