Employment and Training Specialist II – Human Services Agency (9703) (X00107)

Under supervision, the Human Services Agency Employment & Training Specialist II provides services to clients of various socioeconomic backgrounds who may have serious barriers to employment. These services include case management, development and implementation of individual training, Welfare-to-Work Plans, and monitoring clients’ progress. The incumbent may perform entry-level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.

ESSENTIAL DUTIES AND FUNCTIONS 

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Manages a caseload and perform case management services, which include determination of eligibility, developing and implementing training and employment plans and monitoring client progress, and as required, applies sanctions for lack of compliance with program requirements.
2. Interviews clients regarding economic, family, physical and emotional situations, assess need for services and refer clients to appropriate resources, such as CalWORKs, Family Stabiliza­tion, mental health or domestic violence services and others.
3. Assists clients in completion of applications, forms and reports and reviews and evaluates applications for completeness and accuracy.
4. Conducts orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public.
5. Evaluates clients' educational background and work history, identifies training and vocational goals and designs an appropriate employment plan.
6. Authorizes support services to assist clients in resolving barriers to employment, such as transportation, substance abuse, mental health, and childcare, refers clients to other agencies according to established policies, and coordinates service with public and private agencies and community resources.
7. Provides advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.
8. Prepares contracts between the client and the County.
9. Serves as a client advocate, provides emergency, crisis, or general intervention for client, and investigates and resolves client problems.
10.  Prepares case narratives, reports, correspondence and other documentation and compiles technical data.
11. Interprets laws, policies, and regulations as related to the program and make recommendations to incorporate in the employment/training plan.