Information Systems Manager (0931) San Francisco Health Service System (ID# 160697)

The position plans, organizes, directs and controls functional and technical work of the PeopleSoft HCM system involving Benefits Administration and other key HSS enterprise systems. The Information Systems Manager reports to the Chief Operating and Experience Officer and works closely with the Operations Manager, the Chief Financial and Accountability Officer, the Contracts Manager, the Well Being Manager and the Communications Director. This position is responsible for the department’s IT infrastructure and for the complex analysis, evaluation, recommendation, development and implementation of major healthcare management programs and functions of the Health Service System. This position plans, organizes, directs and controls functional and technical work of the PeopleSoft HCM system involving Benefits Administration.

Individual Tasks:

• Complete all aspects of regulatory filing such as IRS 1095-C, CMS Part D Creditable Coverage, CMS RxDC reporting.
   
• Function as the Department Information Security officer (DISO) responsible for completing technology risk assessments, remediating findings, responding to cyber threats, maintaining and testing the business continuity of operations plan.
   
• Function as Department Preparedness Coordinator (DPC) responsible for maintaining and providing training on the Facility Emergency Plan and the Workplace Violence Prevention Plan.
   
• Responds to public information requests; conducts eDiscovery related to legal or compliance matters.
   
• Prepare and verify data accuracy and completeness of highly sensitive datasets prior to release.
   
• Administer access and configuration of key applications.
   
• Provides additional support for time critical benefits administration system modifications including drafting development requests, conducting testing, configuring applications and providing post implementation support.
   
• Review and approve data releases to ensure compliance with HIPAA privacy and security requirements.
   
• Ensure information security change management processes are followed, review and approved migrations to production environments.
  
  Management Responsibilities:
   
• Plan, organize, direct and control functional and technical work of the PeopleSoft HCM system involving Benefits Administration. Manage the division's work, projects initiatives and ongoing operational support.  Ensure production processes are completed accurately and timely.
   
• Communicate with the Controller’s Office, Sr. Management, Executive Steering Committee, boards, commissions and major stakeholders by providing regular reports; present business needs and system requirements and recommendations for policy action or resolution; and provide reports as requested.
   
• Oversee department technology and reporting strategy aimed towards streamlining work processes, implementing efficiencies, and making information transparent, understandable and accessible.
   
• Collaborate with technical experts to develop business goals that align with department’s strategic goals and objectives; define and analyze the functional and technical requirements for ongoing system architecture/infrastructure planning and procurement, consistent with maximum efficiency and best practices. 
   
• Collaborate with technical experts to maintain and test a current contingency plan for all technologies and systems to prepare for and mitigate systems failure or recovery from disaster.
   
• Develop and implement procedures, controls and policies to maintain smooth, effective, and secure systems operations that remain compliant with city cybersecurity policy and practice, administrative, legal, and regulatory requirements. 
   
• Represent the Department and promotes its interests to inter-agency committees and working groups. 
   
• Oversee department IT procurement.
   
• Perform other duties as required.