Employment and Training Specialist IV (9705) – Citywide – (X00105)

Under direction, supervises, assigns work, and participates in the work of a unit responsible for providing employment, social services, and financial support to clients; performs a variety of technical tasks relative to the area of assigned responsibility, and performs related duties as required.

ESSENTIAL DUTIES:

1. Plan, prioritize, assign, review, and direct the work of a unit of employment and training specialists by prioritizing both individual and unit work goals and assignments to meet the agency’s performance standards, expectations, and timelines.
2. Provide employment and training services, ensuring staff refer clients to appropriate agencies and partners according to established policies and procedures.
3. Supervise the work of the unit, use supportive supervision and coaching techniques, participate in the hiring process of staff, evaluate employees’ performance, and prepare performance appraisals.
4. Interpret, explain, and enforce complex federal, state, and local laws, including regulations, policies, and procedures that ensure the program is in compliance.
5. Provide training and guidance to supervised staff on the following: case referrals, case reviews, and the determination and continuance of client eligibility. Assist employees in identifying skills and abilities as targets of training and development activities related to current and future job requirements.
6. Design, coordinate, and facilitate the program’s activities and workshops, establish working relationships with team members, and collaborate with other internal and interdepartmental supervisors and managers in coordinating the activities of staff.
7. Make cause determinations regarding employment and training case management issues according to established guidelines.
8. Assist in the development and implementation of changes to policies and procedures in compliance with overall departmental policies and goals.
9. Delegate and monitor work of staff with duty and call center assignments, addressing client escalations, and collaborating closely with other supervisors and managers.