1053 Senior IS Business Analyst (Hyland/ECM)

What We’re Looking For

Under general direction, the Senior IS Business Analyst is responsible for the successful completion and rollout of SFERS technology projects, including but not limited to strategically evolving the technology program, mitigating current risks, and establishing a technological foundation for future modernization. This role involves overseeing the entire development lifecycle and ongoing IT functions, participating in research, analysis, and documentation of business requirements for system changes and enhancements. The Senior IS Business Analyst will play a key role in analyzing and resolving complex systems problems, offering recommendations to meet user needs, and leading and coordinating critical projects. This position requires a proactive approach to system changes, meticulous documentation, and effective collaboration with cross-functional teams.

Examples of primary duties may include:

• Enhance our technological resilience to ensure uninterrupted service delivery.
• Oversee the development-lifecycle and ongoing IT functions.
• Research, analyze, and document business requirements for changes and enhancements to the Enterprise Content Management system.
• Analyze and resolve complex systems problems.
• Provide recommendations to meet user’s needs.
• Document and submit service requests and trouble reports for the implementation of system changes.
• Participate in the analysis and prioritization of service requests.
• Respond to report requests and data requests.
• Write and modify reports and queries as needed to meet business needs.
• Develop and test system changes and coordinate testing by end users to ensure functionality and quality of modifications and enhancements.
• Update and maintain systems technical and procedure documentation.
• Consult on special requests for information and reports.
• Participate in audits, integrated reviews, improvement studies, and quality control reviews.