Salesforce Business Analyst

Position Overview

We are seeking a Salesforce Business Analyst to join our team in India. The ideal candidate will play a critical role in bridging business needs with Salesforce solutions, ensuring that system capabilities align with organisational objectives. This role involves gathering and analysing requirements, designing scalable Salesforce configurations, and collaborating closely with developers, administrators, and stakeholders to deliver impactful business outcomes. The Salesforce Business Analyst will also support ongoing system enhancements, conduct user training, and champion best practices to maximise the value of Salesforce across the organisation.

**The candidate must be willing to work in North American time zones.

Key Responsibilities:

• Gather, document, and analyse business requirements from stakeholders across different departments.
• Translate business requirements into technical specifications and Salesforce solutions.
• Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
• Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
• Conduct user training sessions and create training materials as needed.
• Perform data analysis and data migration activities.
• Provide ongoing support and maintenance of Salesforce applications.
• Stay current with Salesforce releases, features, and best practices.
• Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.

Requirements:

• Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field.
• 4+ years of experience working as a Salesforce Business Analyst.
• Strong understanding of the Salesforce platform with a focus on Service Cloud and experience in one or more industry Verticals such as public sector, health and Manufacturing.
• Proven ability to gather and analyse complex business requirements.
• Experience with Salesforce configuration and customization (e.g., workflows, process builder, validation rules).
• Familiarity with data management and integration concepts.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Salesforce certifications are mandatory
• Experience working in an Agile environment is preferred.

Location- Indore & Pune (Hybrid Work Mode)