Community Service Coordinator

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

The Community Service Coordinator will provide administrative support to Clover’s telephone care coordination team composed of RN Care Managers and assist members with access to resources available in their community. 

As a Community Service Coordinator, you will:

• Provide coordination assistance for ongoing and new clinical initiatives (e.g. medication adherence, readmission prevention) that has overlap/hand-off between the Nurse Practitioners and RN Care Managers.  
• Effectively complete non-clinical tasks and care coordination (i.e. assisting with setting up transportation, contacting provider offices to confirm fax is received, contacting pharmacy to ensure refill was submitted, etc).
• Collaborate with RN Care Managers, appropriately escalating clinical tasks  that are identified during their member outreaches.
• Track discharge summaries and upload them into our EMR system to allow for ongoing case management through our Readmission Prevention Program.
• Assist members with obtaining and completing applications for community/income based resources.

You should get in touch if:

• You have a High School Diploma and/or GED.
• You're bilingual in English/Spanish (strongly preferred).
• You have excellent customer service and communication skills (verbal and written). 
• You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.).
• You have experience with social service resources and applications.
• You have professional experience in Medicare, Medicaid, or health care settings a plus; those with medical claims or past roles in health care provider settings are strongly encouraged to apply.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy.
  • Full-time hourly employees accrue up to 18 days of vacation per year
  • Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, 1 floating holiday, and a Week of Rest (the end of December)
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Reimbursement for office setup expenses
• Monthly cell phone & internet reimbursement
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary for this role is $38,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.