Aftermarket Parts Manager (Evening Shift)

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, Brand Project, and Upper90. To learn more, visit clutch.ca.

About the role:

We are looking for a Parts Subject Matter Expert with elite parts desk, logistics, and supervisory skills to serve as the functional backbone of our night-shift operations. This is an elite, hands-on position for a disciplined operator who provides the technical and procedural drive required to ensure our high-volume production line never starves for parts.

You will be responsible for supporting production initiatives while simultaneously maintaining and perfecting how we work. You are a strategic partner for the front-of-the-line production staff, learning all functions of the organization, from data pipelines to working the parts order desk, to understand and close operational gaps. As the night-shift supervisor, you don’t just manage people; you manage performance and ensure every sourcing decision follows our established protocols.

Your success in this role is measured by three primary metrics:

• Order Accuracy: Ensuring the correct parts are identified and procured the first time to eliminate production delays
• Return Rate: Minimizing returns through technical expertise, compatibility verification, and procedural rigor
• Budget vs. Actual: Managing procurement costs and vendor selection to ensure night-shift operations stay within financial targets

What you’ll do:

Procedural Command & Performance Supervision

• Supervise a team of Aftermarket Parts Specialists, ensuring 100% adherence to established workflows and sourcing protocols
• Set daily priorities and manage the night-shift workflow to ensure smooth and predictable operations
• Jump onto the inspection line or parts desk as needed to reduce bottlenecks and maintain workflow

Sourcing & Technical Mastery

• Act as the final escalation point for complex sourcing challenges, ensuring correct part selection and compatibility
• Oversee quoting and ordering of aftermarket and used parts, balancing cost and speed within approved vendor structure
• Conduct regular audits of ordering activity to maintain high order accuracy and reduce return rates

Logistics & Operations Support

• Proactively manage backorders and substitutions to maintain service level agreements (SLAs) and production timelines
• Work the parts desk and review processes to identify gaps, skipped steps, or data integrity issues
• Update SOPs and tools (G-Sheets/Excel) to ensure improvements are standardized and sustained

What we’re looking for:

• 7+ years of automotive parts experience with proven supervisory or mentorship experience
• Strong attention to detail with a disciplined approach to process and compliance
• Advanced Excel / Google Sheets skills, with the ability to track and manage KPI performance
• Bachelor of Business Administration (BBA) or a Business degree preferred, with strong understanding of cost control, budgeting, and SLAs
• Deep understanding of vehicle components and the aftermarket parts ecosystem
• Excellent written and verbal communication skills for structured handovers and shift reporting

Requirements:

• Strong process discipline with a “get-it-right-the-first-time” mindset
• Excellent communication skills and ability to provide clear updates to leadership
• Valid Ontario G2 Driver’s License (minimum) with a clean driver’s abstract
• Legally authorized to work in Canada

Who this is NOT for:

• Anyone who prefers “winging it” or taking shortcuts instead of following documented processes
• Anyone who views SOPs as optional rather than mandatory
• Anyone who wants to supervise from a distance instead of being hands-on and managing the flow of parts on the floor

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to take full ownership of night shift parts operations
• Competitive wages and benefits
• Generous time off program
• Opportunity to work for an ambitious and fast-moving startup

Employment Type:
Existing, Permanent Full-Time

Compensation & Benefits:
Salary range: $90,000 - $120,000 annually

Health & dental benefits

Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected]