Community Lead

Job Purpose

The Community Lead will provide strategic direction and oversight for the GATEWAY Program’s community management efforts across multiple states in Nigeria. The role will focus on creating and sustaining a thriving community ecosystem that enables marginalized youth, women, and vulnerable groups to engage actively, access resources, and transition into meaningful learning and work opportunities.

The Community Lead will design and implement the overall community engagement strategy, build strong linkages with hubs, gig platforms, and ecosystem partners, and ensure the program’s communities are inclusive, accessible, and impactful. The Lead will manage and mentor Community Managers and Learning Community Coordinators, ensuring consistency, innovation, and quality in delivery across all states.

Key Responsibilities

1. Strategic Community Building and Engagement

• Design and oversee the implementation of the GATEWAY Program’s community management strategy across hubs, digital platforms, and physical engagement spaces.

• Cultivate vibrant, inclusive communities that foster belonging, collaboration, and peer-to-peer learning.

• Oversee both online and offline engagement models, ensuring consistency, scalability, and innovation across states.

• Provide strategic direction for community-led events, peer-learning forums, and engagement campaigns, ensuring alignment with program objectives.

2. Participant Support and Pathways

• Ensure participants have access to timely, effective support through well-coordinated escalation systems.

• Strengthen pathways linking participants to training, gig platforms, financial services, and mentorship opportunities.

• Provide leadership to resolve systemic participant challenges by analyzing recurring issues and coordinating program-level improvements.

3. Ecosystem Partnerships and Stakeholder Engagement

• Represent the community function in high-level stakeholder forums, ensuring participant voices shape program strategy and delivery.

• Drive collaboration with local organizations to deepen grassroots reach and inclusion.

4. Monitoring, Learning, and Reporting

• Establish frameworks for measuring community growth, engagement, inclusivity, and impact across states.

• Guide the collection and analysis of participant feedback to inform continuous improvement.

• Ensure success stories, case studies, and community insights are systematically documented and shared with program leadership and donors.

5. Leadership, Mentorship, and Inclusion

• Lead, mentor, and build the capacity of Community Managers and Learning Community Coordinators to deliver consistently across all states.

• Promote equity and accessibility in community initiatives, ensuring marginalized groups (young women, PWDs, displaced youth) are effectively reached.

• Model inclusive leadership and build a culture of trust, accountability, and continuous learning within the community team.

Key Performance Indicators

• Strategic Community Building and Engagement
• Participant Support and Pathways
• Ecosystem Partnerships and Stakeholder Engagement
• Monitoring, Learning, and Reporting
• Leadership, Mentorship, and Inclusion