IT Helpdesk Support Officer

We’re seeking a Desktop Support Officer to join our National IT team, based onsite in Melbourne’s CBD. Reporting to the Senior Service Desk Manager, this role will be the primary IT contact for Colliers in Victoria, delivering high-quality support and exceptional customer service across all levels of the business.

This is a full-time, onsite role,  supporting multiple Colliers office locations within Melbourne. Together with two other onsite IT team members, you’ll follow a rostered schedule to ensure consistent coverage and support across all sites, while remaining an integral part of our national IT team.

Key responsibilities include:

• Proactively identifying and resolving IT issues, with a focus on supporting our Melbourne offices.
• Providing Level 1 and Level 2 support for hardware and software.
• Following established processes and ensuring thorough documentation of procedures.
• Recommending system upgrades or replacements when appropriate.
• Championing the IT brand by locally implementing customer-facing technology initiatives.
• Actively participating in and driving IT-related projects.

Some of the key technologies that this position will be supporting are:

• ITIL
• Windows 11
• Azure Tools
• Intune Administrator
• Office365 Suite
• Active Directory
• ServiceNow
• Citrix
• SharePoint
• TeamViewer
• Teams
• Audio and Visual (conferencing)
• LAN/WAN/WLAN