Technical Support Officer

We are currently seeking a dedicated Technical Support Officer to support our continually expanding business. This role will be based in the Sydney CBD, and will contribute their skills and expertise to our collaborative and supportive team.  
 
Reporting into the Service Delivery Manager, this role will be responsible for providing exceptional customer service to all levels of the NSW business in an efficient, personal, and professional manner.  

Some of the key responsibilities in this role include: 

• Identifying and proactively resolving IT issues, primarily for the Sydney offices. 

• Providing first and second level hardware and software support. 

• Adhering to all processes and documenting procedures accordingly. 

• Making recommendations on upgrades and replacements when necessary. 

• Proactively building the IT brand via local delivery of customer facing technology initiatives. 

• Participate in projects as required.