Trainee Workplace Experience Assistant

Key Responsibilities:

Facilities Administration

• Assist with managing day-to-day facilities operations including maintenance, cleaning, mail, and utilities.
• Help maintain accurate records of building maintenance, supplier contracts, and statutory compliance.
• Support the coordination of planned and reactive maintenance tasks.
• Log and monitor workplace related requests and faults through the internal helpdesk.

Regional Office Support & Communication

• Act as a key contact point for regional office workplace representatives (champions).
• Collect and consolidate utility meter readings and energy data from all regional offices on a regular basis.
• Assist with coordinating small works, such as office decoration, repairs, or relocations, ensuring consistent standards across locations.
• Encourage regular communication by:
  • Setting up monthly check-ins (via Teams or similar) with regional office contacts.
  • Creating simple shared templates or trackers for logging maintenance issues and energy data.
  • Circulating brief “Workplace Updates” emails or newsletters to share best practices, sustainability tips, and project updates.
  • Supporting the rollout of digital tools (e.g. SharePoint, Teams channels) to streamline workplace communications and reporting.
  • Liaise with Marcomms re content for digital screens.

Supplier and Contractor Liaison

• Obtain quotes for minor works and coordinate approved contractors’ site visits.
• Support the Workplace Experience Manager in monitoring supplier performance and service delivery.

Health, Safety & Compliance

• Assist in maintaining compliance with health and safety standards and reporting procedures.
• Support office inspections and risk assessments.

Sustainability and Energy Management

• Assist with environmental and sustainability initiatives, including waste reduction and energy efficiency projects.
• Help monitor and report on energy and water usage across all offices.
• Liaise with Sustainability team to help drive data collection to support Group ESG targets.

Other Duties

• Support ad-hoc projects as directed by the Workplace Experience Manager.
• Provide general administrative support to the wider Customer & Workplace Experience Team.