Manager Engineering Operations (Hybrid)

1. Purpose of Position

We are looking for an experienced and passionate Manager Engineering Operations reporting to our Senior Director EngOps and DevOps, for our newly established Technology Hub in Madrid. This is a unique opportunity to become part of the founding team that helps shape the culture, practices, and technical direction. Working in a hybrid model (2 days on-site), you will enjoy significant freedom to innovate and influence the future of one of the world’s largest commercial real estate companies. With the leadership of the Global Technology Hub coming from a background of technology startups, you will benefit from a fast-paced learning environment, high visibility of your contributions and opportunities to shape processes, culture and technology strategies. At the same time, you take advantage of the stability, resources, and reach of a successful global company.

Guided by our global digital strategy, the Madrid Hub collaborates closely with international teams to deliver world-class technology solutions that power the future of commercial real estate.

As Manager Engineering Operations you are accountable for driving operational excellence, engineering productivity, and cross-functional alignment across all software, platform, and cloud engineering domains. You will function as a positive enabler, using your communication skills and political acumen to maintain support from engineering teams for your initiatives. You will serve as the operational backbone of engineering, ensuring that teams have the frameworks, tooling, processes, and governance required to deliver high-quality, secure, and scalable software on a global scale.

You will contribute to global products and platforms that serve both internal and external customers in Commercial Real Estate across multiple regions. You are a hands-on problem-solver with strong design principles, who thrives in a collaborative and agile environment. You will partner closely with Software Engineering, Cloud Engineering, DevOps, InfoSec, Product and Enterprise Architecture teams to standardize how engineering teams work, measure performance, adopt platform capabilities, and improve delivery velocity. You will own the end-to-end engineering operations strategy and ensure consistent execution and continuous improvement across global teams.

1. Essential Functions and Job Duties

 Engineering Operations Strategy & Governance

• Define and execute a global Engineering Operations strategy aligned with organizational objectives, technology roadmaps, and platform capabilities.
• In collaboration with the teams, establish and maintain engineering-wide operating models, covering SDLC, CI/CD, environment management, deployment practices, runbooks, observability, and change management.
• Be a partner for Software Engineering, providing support to them, so they achieve their goals, work efficiently and have a positive developer experience. Act as a key facilitator for agile best practices within the different teams.
• Drive alignment with InfoSec governance by embedding policies, standards, and processes into engineering workflows.
• In alignment with the global software engineering leadership, own and continuously refine engineering benchmarks, KPIs, OKRs, performance dashboards, and delivery metrics.

Platform Enablement & Developer Productivity

• Lead global initiatives to improve developer experience, including tooling, workflow automation, documentation, onboarding, and platform self-service capabilities.
• Partner with Cloud Engineering, DevOps, Data & AI and Infrastructure to ensure consistent adoption of shared engineering platforms (ADO, IaC, pipelines, monitoring, logging).
• Identify friction points across the engineering lifecycle and drive improvements that reduce lead time, eliminate waste, and improve quality.
• Ensure a unified approach to local and global development environments, templates, and engineering standards.
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Delivery Excellence & Operational Quality

• Partner with the Senior Engineering Program Lead to ensure predictable, high-quality delivery across all engineering streams.
• Provide governance and oversight for engineering quality, including process adherence, release management, and operational readiness standards.
• Establish cross-team post-incident learning, postmortem culture, and continuous improvement cycles.
• Support adoption of DevOps and SRE best practices across development teams, leveraging shared patterns and guardrails.

Cross-Functional Leadership & Collaboration

• Act as the central coordination point between engineering teams and other functions such as Product, Data & AI, InfoSec, Enterprise Architecture, Compliance, and Infrastructure.
• Facilitate global forums, engineering councils, and working groups to drive alignment and decision-making.
• Serve as a trusted advisor to engineering leadership for operational strategy, organizational design, and capability development.
• Partner with InfoSec Governance to ensure compliant and secure engineering practices without unnecessary operational overhead.

People Leadership & Capability Development

• Lead, mentor, and develop a global EngOps team that includes Developer Experience, Engineering Governance, Delivery Enablement, and Engineering Program Management.
• Define required skill sets, workforce plans, and capability roadmaps for EngOps.
• Foster a culture of operational excellence, transparency, continuous learning, documentation, and automation.
• Promote diversity, inclusion, innovation, and sustainable delivery practices across engineering teams.