Health Outreach EMT/Medical Assistant - HOP Coordinator - 10897

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
 
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions 

• Program & Vehicle Operations
  • Safely drive the HOP mobile medical unit (40 ft RV) to and from assigned service locations, ensuring timely and safe transport.
  • Oversee setup and breakdown of the unit at sites; maintain cleanliness and readiness of the vehicle.
  • Monitor and complete scheduled maintenance (weekly, monthly, annual); maintain accurate maintenance records.
  • Oversee daily operations of the HOP program, including scheduling, site coordination, and community/provider relations.
  • Serve as liaison between the Stout Street Health Center and community HOP sites.
  • Training & Staff Support
  • • Oversee training and orientation for new Client Access Representatives and HOP staff, including scheduling, insurance verification, phones, and EHR use.
    • Shadow and coach new hires to ensure task accuracy and provide constructive feedback.
    • Empower staff to troubleshoot issues independently using established training resources and standard work.
    • Maintain and update the HOP training manual; train staff on mobile unit operations and safe driving practices.
    • Clinic Flow & Coverage
    • • Facilitate client flow through active schedule management; support opening and closing of assigned clinics.
      • Provide coverage for staff shortages, including breaks, lunches, and vacations.
      • Assist the HOP Program Manager with provider and staff scheduling.
      • Client Communication & Services
      • • Communicate with clients via phone, patient portal, or email to address concerns and inquiries.
        • Assist patients with scheduling and navigation to Stout Street Health Center services not accessible on the HOP.
        • Actively participate in identifying homeless and at-risk individuals/families and connecting them with health and community resources.
        • Facilitate access to behavioral health and other integrated health services.
        • Medical Assistant Support (as trained/credentialed)
        • • Record patient demographics, medical histories, vitals, and chief complaints in the EHR.
          • Perform venipuncture, obtain specimens, and conduct laboratory tests (e.g., urinalysis, HCG, hematocrits, glucoses).
          • Conduct basic medical office procedures (pulse oximetry, peak flow, EKG, hearing/vision screening).
          • Administer immunizations per clinic protocol; document in NextGen/CIIS.
          • Assist providers and Behavioral Health Professionals with patient check-ins, assessments, and care.
          • Ensure accurate documentation of all visits and patient histories in the EHR.
          • Administrative Support & Compliance
          • • Support revenue cycle functions, including insurance verifications and billing corrections.
            • Assist management with audit follow-up, special projects, and operational implementation.
            • Order and maintain medical supplies, pharmaceuticals, and stock levels for the mobile unit.
            • Ensure adherence to OSHA, HIPAA, and organizational safety standards.
            • Maintain compliance with COVID-19 vaccination requirements, as defined by CDC and local health authorities.
            • Ensure timely & accurate use of all company systems as required while maintaining complete, up-to-date records.
            • Performs other job duties as assigned.

Qualifications Summary 

• Education

• High school diploma or equivalent required.
• Certification in Basic Life Support (CPR) required.
• EMT or Medical Assistant (MA) certification required.

Experience

• Minimum of 1 year of customer service or front desk experience in a medical office setting required.
• At least 2 years of experience as a Medical Assistant in a hospital or large clinical setting preferred; experience with underserved or indigent populations strongly preferred.
• 1 year of administrative or program coordination experience required; nonprofit experience preferred.
• Large RV or vehicle driving experience strongly preferred.

Job Competencies

• Proficiency in EHR and medical office software; commitment to continuous learning.
• Strong organizational skills, with ability to manage scheduling, logistics, and supply inventory.
• Effective communication and relationship-building skills with diverse and marginalized populations.
• Ability to train, mentor, and support staff in both clinical and administrative tasks.
• Strong problem-solving and multitasking abilities in a fast-paced environment.
• Bilingual (English/Spanish) preferred.