Senior UX Designer
Job Overview
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
Senior UX Designer
General Summary:
ConnectWise offers a market-leading software platform and services for our partners, the MSPs (Managed Service Provider), providing the essential tools to skillfully manage their businesses and delight their customers. The platform supplies tools for Cyber Security Management, Unified Monitoring & Management, Business Management, and Integrated Support Services. Used by more than 35,000+ MSPs globally, ConnectWise helps keep the IT world spinning.
We are seeking a talented and experienced Senior UX/UI Designer to join our Platform UX Team, focusing specifically on scaling and evolving the core Asio Design System.
What The Team Does:
The Platform Team is responsible for the overall framework, UI unification, and the human-centered approach to design across the entire Asio Platform. As a Senior Designer focused on the Design System, you will act as a system expert, working on initiatives tied to core UI unification, component creation, governance, and maintaining a high standard of quality and consistency across all ConnectWise products.
Tools We Use:
- Figma (Expert Level)
- Jira, Confluence
- Teams
Each Senior Designer operates as the UX Owner for specific system initiatives, working collaboratively within an empowered multidiscipline team consisting of a Product Manager, Product Owner, Engineering Manager, Quality Engineer, and Development Team to create a seamless partner experience.
Key Responsibilities and Focus Areas:
As a Senior UX/UI Designer on the Platform Team, your primary focus will be deep contribution, ownership, and technical execution of the design system components:
Component Design & Craftsmanship
- Expertly build, maintain, and own the Figma design system library, ensuring all components and patterns are reusable, accessible, and optimized for designer use (using advanced Auto Layout, Variants, and component nesting).
- Ensure 1:1 parity between the Figma design components and the corresponding React code library by thoroughly understanding and adhering to front-end implementation constraints.
- Design and document intricate component interaction and usage guidelines (Do's and Don'ts) within the Asio platform, making the system easy to adopt.
- Lead the component quality assurance process by proactively testing the interaction and visual quality of each component built in both code and Figma.
Governance, Influence, and Collaboration
- Act as a subject matter expert to UX Designers, providing guidance on how to properly audit their designs to identify existing components, required variants, or necessary amendments to the system.
- Collaborate closely with product and engineers to define feasibility, review implementation, and facilitate the release of new components and patterns into the shared codebase.
- Control and manage the system's contribution pipeline, including reviewing, approving, and merging new variants and amendments proposed by other product teams.
- Facilitate regular design system reviews with UX Designers and Engineering to align on component definitions, ensure UI consistency, and maintain the system's integrity.
- Contribute to the system's backlog and roadmap of components and patterns in relation to platform feature deployment and overall technical debt reduction.
Required Qualifications:
To be successful in this Senior role, you must demonstrate a high degree of technical mastery, strategic systems thinking, and influential leadership skills.
- 6+ years of progressive UX/UI design experience, with a minimum of 3+ years focused specifically on building, managing, and scaling large-scale design systems or platforms.
- Expert-level mastery of Figma (or a comparable tool), with proven ability to leverage advanced features (Auto Layout, Variants, Component Nesting) to create robust and flexible libraries.
- Demonstrated knowledge of atomic design principles, design tokens, and system governance methodologies (e.g., contribution models, versioning).
- Deep understanding of the intricacies of how a component or pattern is built in code, including basic working knowledge of HTML, CSS, and component frameworks (e.g., React).
- A strong portfolio demonstrating the design thinking process and showing specific examples of design system contribution, component documentation, and cross-functional impact.
- Excellent communication and influential skills; able to present and defend system-level design decisions clearly, patiently, and confidently to drive adoption across various teams.
- Strong collaborative skills, a growth mindset, and proven ability to adapt quickly in a fast-paced, agile environment.
Good to Have:
- Direct professional experience working with React component libraries.
- Experience designing for Accessibility (WCAG) and Internationalization within design systems.
- Experience working with responsive layouts and converting designs to different themes (e.g., Dark Mode).
- Experience with advanced documentation tools (e.g., Storybook, Zeroheight).
Working Conditions:
- Remote/Hybrid depending on location
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.