Front Office Executive
Job Overview
Guest Relations and Service Excellence:
Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out experience.
Provide accurate information about Hotel facilities, activities, and local attractions.
Handle guest requests, inquiries, and concerns promptly and courteously, ensuring total guest satisfaction.
Maintain an approachable and friendly demeanor at all times, reflecting the resort’s image of personalized luxury service.
Operational Duties:
Ensure efficient operation of the Front Desk, following established policies and procedures.
Accurately manage guest accounts, billing and payments.
Maintain up-to-date records of arrivals, departures, and guest preferences.
Assist in coordinating guest transportation, wake-up calls, and other front office services.
Communication and Coordination:
Liaise closely with Housekeeping, F&B, and other departments to ensure guest expectations are met seamlessly.
Communicate special requests and guest feedback effectively to relevant departments.
Attend daily briefings and contribute to creating a positive and collaborative work environment.
Presentation and Professional Standards:
Maintain a high level of grooming and personal appearance in accordance with resort standards.
Uphold confidentiality and professionalism when handling guest information and financial transactions.
Ensure the reception area remains organized, welcoming, and visually appealing at all times.
Sales and Guest Engagement:
Promote Hotel facilities, services, and special offers to enhance guest satisfaction.
Encourage guest feedback and ensure proper follow-up to continuously improve service quality.