Bar Supervisor
Job Overview
Guest Service Excellence:
Ensure all guests receive a warm welcome and professional, attentive service throughout their visit.
Maintain a personalized approach with guests, anticipating needs and providing exceptional beverage experiences.
Handle guest feedback and complaints with tact, professionalism, and prompt resolution.
Bar Operations Management:
Oversee the daily running of the bar, ensuring smooth operations during service.
Ensure all beverages are prepared and presented according to established resort standards.
Manage mise-en-place, stock rotation, and cleanliness of the bar area at all times.
Team Leadership and Training:
Supervise and motivate bar staff to maintain a high level of service quality and professionalism.
Conduct on-the-job training to enhance product knowledge, service techniques, and customer interaction skills.
Foster a positive team spirit and encourage collaboration with restaurant and kitchen teams.
Inventory and Cost Control:
Monitor stock levels and ensure accurate inventory management.
Prevent wastage and ensure proper handling, storage, and usage of beverages and bar supplies.
Assist in beverage cost control and report discrepancies or shortages to management promptly.
Product Knowledge and Innovation:
Maintain thorough knowledge of all beverage offerings, including cocktails, wines, spirits, and non-alcoholic options.
Contribute creative ideas for new cocktails or promotions that enhance guest satisfaction and drive sales.
Stay updated on beverage trends and ensure the bar menu remains appealing and current.
Health, Safety, and Hygiene:
Enforce strict adherence to hygiene, sanitation, and safety standards in compliance with resort policies.
Ensure bar equipment is maintained and in good working condition.
Administrative Duties:
Assist in staff scheduling, daily reporting, and coordination of bar requisitions.
Participate in departmental meetings and contribute to the continuous improvement of bar operations.