Front Desk Agent

We are seeking a friendly and customer-focused Front Desk Agent to join our team at our luxurious resort in {NAME}, Maldives. As the first point of contact for our guests, you will play a crucial role in ensuring a memorable and enjoyable stay for all visitors to our tropical paradise.

• Welcome and check-in guests, providing a warm and professional greeting
• Handle guest inquiries and requests promptly and efficiently
• Process reservations, room assignments, and check-outs
• Manage guest accounts and handle financial transactions accurately
• Coordinate with housekeeping and maintenance departments to ensure room readiness
• Provide information about resort amenities, local attractions, and activities
• Assist with luggage and arrange transportation services when needed
• Respond to and resolve guest complaints in a timely and professional manner
• Maintain a clean and organized front desk area
• Ensure compliance with all resort policies and procedures