Guest Service Assistant - Chinese Speaking

We are seeking a friendly and customer-focused Guest Service Assistant with Chinese language skills to join our team in {NAME}, Maldives. As a vital member of our guest relations team, you will be responsible for ensuring exceptional service to our Chinese-speaking guests, enhancing their overall experience at our resort.

• Welcome and assist Chinese-speaking guests upon arrival, providing a warm and professional first impression
• Offer information about resort facilities, services, and local attractions in both Chinese and English
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfil guest needs and resolve issues
• Assist with check-in and check-out procedures, ensuring a smooth process for guests
• Provide translation and interpretation services when needed
• Maintain accurate guest records and update information in the hotel management system
• Promote and upsell resort services and amenities to enhance guest experience
• Ensure compliance with resort policies and procedures while maintaining high standards of customer service
• Assist in organising and conducting cultural activities or tours for Chinese-speaking guests