Assistant Spa Manager

Constance Ephelia, a luxurious resort in the Seychelles, is seeking a professional and customer-focused Assistant Spa Manager to join our award-winning wellness team. This role offers an exciting opportunity to contribute to the management and growth of our world-class spa facilities while ensuring exceptional guest experiences.

• Assist the Spa Manager in overseeing daily operations and maintaining high standards of service
• Supervise and motivate the spa team, ensuring efficient scheduling and optimal performance
• Manage guest bookings, inquiries, and feedback, ensuring prompt and professional responses
• Assist in developing and implementing new spa treatments and wellness programmes
• Monitor inventory levels and place orders for spa products and supplies as needed
• Ensure compliance with health and safety regulations and maintain a clean, hygienic environment
• Assist in financial management, including budgeting, revenue tracking, and cost control
• Collaborate with other departments to promote spa services and create cross-selling opportunities
• Participate in staff training and development initiatives to enhance team skills and knowledge
• Stay informed about industry trends and incorporate innovative practices to enhance the spa offering
• Conduct regular quality checks on spa treatments and services to maintain excellence
• Assist in developing and implementing marketing strategies to increase spa revenue and attract new clients
• Manage and resolve guest complaints in a timely and professional manner
• Coordinate with external vendors and partners to ensure smooth delivery of spa products and services
• Assist in organising and executing special events and promotions to showcase the spa's offerings