Assistant Guest relations Manager – French / Arabic speaking

Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager who is fluent in French and Arabic. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service.

• Assist in managing the guest relations team, providing leadership and guidance to ensure seamless service delivery
• Serve as the primary point of contact for French and Arabic-speaking guests, addressing their needs and concerns
• Coordinate with various departments to fulfil guest requests and resolve any issues promptly
• Oversee guest check-in and check-out processes, ensuring a warm welcome and fond farewell
• Organise and manage special events, VIP arrivals, and personalised guest experiences
• Conduct regular guest satisfaction surveys and implement improvements based on feedback
• Train and mentor new team members in guest relations best practices
• Maintain accurate guest records and preferences using hotel management software
• Assist in developing and implementing strategies to enhance guest satisfaction and loyalty