Reservation Agent

Constance Lemuria, a luxurious resort in the beautiful Seychelles, is seeking a friendly and customer-focused Reservation Consultant to join our team. In this role, you will be the first point of contact for our discerning guests, ensuring a seamless booking experience that sets the tone for their unforgettable stay in paradise.

• Handle incoming reservation inquiries via phone, email, and online booking platforms with a warm and professional demeanor
• Provide detailed information about room types, rates, packages, and resort amenities to potential guests
• Process reservations accurately and efficiently using our reservation management system
• Upsell room categories and additional services to maximize revenue while enhancing guest experiences
• Coordinate with other departments to fulfill special requests and ensure guest satisfaction
• Manage and update reservation records, including modifications and cancellations
• Resolve booking-related issues and complaints with empathy and a solution-oriented approach
• Stay informed about current promotions, local events, and activities in the Seychelles to assist guests in planning their stay
• Generate reports and analyze booking trends to support revenue management strategies
• Maintain a thorough understanding of the resort's policies and procedures