Guest Relations Manager

We are seeking an experienced and empathetic Guest Relations Manager to join our team at Constance Ephelia, Seychelles. This is a permanent position where you will be the cornerstone of our guest experience, ensuring every visitor to our luxury resort receives exceptional service and support throughout their stay. You will lead our guest relations team with professionalism and dedication, creating memorable experiences that reflect our commitment to excellence in hospitality.

• Oversee all guest interactions and ensure the highest standards of guest service are maintained across all resort facilities and departments
•  Manage guest enquiries, concerns, and complaints with empathy and professionalism, implementing swift and satisfactory resolutions
•  Lead and mentor the guest relations team, providing guidance, support, and motivation to foster a culture of excellence
•  Develop and implement guest relations policies and procedures that enhance the overall guest experience
•  Liaise with all resort departments to coordinate services and ensure seamless guest satisfaction
• Monitor guest feedback and conduct regular appraisals to identify areas for improvement and service enhancement
•  Maintain detailed records of guest interactions and preferences to personalise future visits
•  Organise and oversee special events, celebrations, and guest activities to create memorable experiences
•  Train staff on guest service protocols, cultural sensitivity, and conflict resolution techniques
•  Ensure compliance with resort standards and hospitality best practices at all times