Duty Manager

As Duty Manager, you will assist the Front Office Manager (FOM) and Assistant Front Office Manager (AFOM) in leading and supervising Front Desk, Guest Relations, Switchboard, Reservations, and Guest Transportation operations.

You will play a key role in ensuring seamless operations, outstanding guest satisfaction, and the highest standards of personalized service.

Key Responsibilities

• Oversee daily Front Office operations and ensure adherence to resort standards

• Deliver and model graceful, personalized, and caring guest service

• Handle guest feedback and resolve complaints within 24 hours

• Supervise and motivate Front Office team members

• Ensure accurate guest profiles and VIP arrangements

• Coordinate guest arrivals and departures

• Conduct cashiering spot checks and ensure financial compliance

• Collaborate closely with Housekeeping and other departments

• Support staff training, coaching, and performance evaluations

• Promote resort facilities, services, and experiences