Welfare and Communication Coordinator

• Prepare monthly recreation and entertainment programs for the staff.
• With the help of the HR Team organise games, tournaments, sports events, social activities, indoor
and outdoor activities for the staff.
• Motivate the staff to participate in the various recreation activities.
• Ensure the safekeeping and maintenance of all recreational equipment.
• Prepare, monitor and control the staff recreation budget.
• To visit regularly the staff accommodations and observe their housing and general living conditions
and recommend improvements if necessary.
• Assists Department Heads in identifying training needs for their departments after discussion with the
Human Resources Manager & relevant Head of Department.
• Develops & implements Departmental Training Systems.
• Conducts Train the trainer program & ensures that the process operates effectively.
• Prepares the Annual Training Plan and monitors its actualisation.
• Coordinates with the Constance Academy on all external training activities.
• Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc.
• Prepares monthly reports, calendars & briefs Human Resources Manager on its status.
• Assists Department Heads in producing training plans for each department.
• Assists Department Trainers in preparing their training sessions, achieving training objectives and
reviews on a monthly basis.
• Maintains standard hotel training equipment & training library of resources.
• Conducts Employee Orientation & develops induction plans for new employees joining the team.
• Conducts & evaluates all on-the-job training.
• Delivers briefings of all internal programs to Department Heads.
• Compiles the hotel’s training budget & monitors expenditure on a monthly basis.
• Establishes & maintains employee, supervisory and management records of training.
• Reviews training policies, procedures & recommends improvements to management.
• Participates in developing & implementing various training programs to meet identified needs &
ensure guest service quality, profit enhancement & employee security/safety.
• Monitors present & future trends & makes recommendations relating thereto.
• Contributes towards regional activities related to employee development as directed by the Senior
Management from time to time.
• Assists in the implementation at employee level of all the quality concepts introduced at the corporate
level.
• Knowledge in Social Media/Digital Media/Posters 
• Perform any other duties as assigned by Management.