Bellman

1. Guest Satisfaction:
• To report for duty as per the rota, clean and tidy wearing the correct attire and name badge.
• To observe all company rules and regulations as regards to attitude, behavior, health, safety and security.
• To perform any others duties as may be assigned by the Senior Porter or de Chef Concierge.
• To inform management about guest’s arrival and departure.
• Assist other department when required.
• To ensure all customers’ requests are handle quickly and efficiently.
• To activate a quick response to a guest problem, and then follow up to ensure the guest is satisfied with the end result.
• To at all time set an example within the department regarding deportment, attitude and professionalism.
• Help guest with restaurant reservations outside and inside the resort.
• Arrange tour / excursions for guest / car hire.
• Ensure enough beach towels stock at lower reception and monitor it.
• Ensure that lobby area, luggage room, departure lounge, entrance, furniture and equipment are always kept clean and neat at all times.
• Deliver luggage, message, and parcel in a timely manner.
• Drive, maintain club car according to hotel policy.

2. Administrative Performance:
• To be prudent and financially responsible with company funds. When necessary ensure that budget guidelines are met and company financial policies adhered to.
• To be aware of the cost implication of any decisions within the work place.
• To be actively involved with the recycling of paper materials within the work place.
• Report to FOM any irregularities related to Limousine and club car.

3. Environmental Awareness:
• To comply with all company and local laws regarding, Fire, Health and safety procedure.
• To participate in any training sessions of the aforementioned.
• To report and follow up any defects with equipment within the work environment.
• To ensure all fire entrances and stairways are clean tidy and assessable.