Chief Steward

• To ensure that all employees report for duty punctually wearing the correct uniform and name
badge at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their
welfare, safety, and development.
• To ensure that all employees provide a courteous and professional service at all times.
• To assist in the training of all employees ensuring that they have the necessary skills to
perform their duties with the maximum efficiency.
• To supervise the employees within the department, ensuring that the correct standards and
methods of service are maintained as stated in the Department’s Operation Manual.
• To maintain good work relationships with your own colleagues, and all other departments.
• To ensure that all employees have a complete understanding of and adhere to the Hotel’s
employee Rules and Regulation.
• To ensure that all employees have a complete understanding of and adhere to the Hotel’s
policy relating to Fire, Health and Safety.
• To carry out any other responsibilities as assigned.
• To ensure that all the employees adhere to the grooming standards.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain the cleanliness and sanitation of the F&B back-of-the-house areas according to
the standards set by SOP.
• To ensure that clean and sanitized operating equipment.
• To ensure that all equipment under the care and charge of the Stewarding Department is well-
maintained and kept in good condition.
• To supervise the employees of the Stewarding Department ensuring that correct standards and
methods of cleaning and sanitizing are employed.
• To ensure that breakage and loss controls are employed with regards to operating equipment.
• To ensure that all safety standards are met with regards to methods of operations and use of
machinery by the employees within the department.
• To take over duties from the previous shift.
• To perform side duties as so assigned for the entire work area.
• To report any faults and repairs needed to the stewarding office immediately.
• To attend any daily pre-shift briefings as so schedules.
• To attend any other meeting as so assigned.
• To ensure that the supply of part-time labor meets the needs of the department within the
guidelines set and to ensure that no unnecessary labor is incurred.
• To ensure that all leaves, public holiday and work schedules are planned and given in
accordance with the guidelines.
• To supervise all Supervisors, House Stewards and House Stewardesses and ensure that they
perform their duties according to the standards set.
• To assist Chief Steward in the preparation of the departmental budget.
• Ensure that no unnecessary waste of labour or wastage of resources is incurred.
• To ensure that all departmental reports and correspondence are completed accurately and
submitted on time.
• To ensure that all necessary administrative procedures are adhered according to standard sets.
• Initiate any other appropriated responsibility that may be assigned by the management.