Spa Receptionist

• Consultation with guests regarding booking treatments.
• Be knowledgeable in using Spa software in order to provide flawless service and an effective
booking situation
• Management of all related billing procedures in an effective and professional manner.
• Service of welcome drinks along with the knowledge of the properties of the same as
implemented in operation.
• Management of all booking-related telephone calls. This includes consultation with the guest
on treatments and ensuring that the service experience begins at this first call.
• Be well informed about the retail products and serve the clients request and interests with
regards to the same.
• Follow up with guests regarding therapists’ product recommendations. Ensure that products
are prepared along with the guests billing to ensure seamless service.
• Be knowledgeable of retail products related to specific menu treatments and be able to make
recommendations thereafter.
• Be knowledgeable of all your duties and follow the set guidelines Standards of Operation
(SOP) and checklists for the Spa.
• Keep your work area clean and organised.
• Handle guest complaints with a sense of ownership in a calm and solution-oriented manner.
• Being present, actively take part in meetings and trainings given by Management.
• Greet all clients with name recognition, a welcoming smile, a clear but soft tone of voice and a
warm attitude.
• Always stay informed on other resort activities and actively promote them.
• Answer all telephone calls within 3 rings in a friendly, smiley and prompt manner.
• Be genuinely committed to clients and your fellow colleague’s care. Take care and show
ownership of the client from their arrival to their departure in the spa. Do your best to
accommodate client needs and requests at all times.
• Be reliable and punctual at all times.
• Keep a daily log of their visit and compile a client history after they leave.
• Communicate in the spa and with other departments regularly. Particularly those departments
with which you have a great deal of interaction.
• Handle any accident or guest incident in a swift and professional manner.
• At all times present a healthy and well maintained appearance and proper grooming as per
the Company’s Grooming and Uniform Standards.