Reservation Agent

• To print Room Typewise Occupancy Forecast everyday and send to CHSL offices.
• To answer telephone calls & give information + availability.
• To deal with direct bookings as well as Travel Agents bookings.
• To trace pending files.
• To check Rooming List sent by Ground Handling Agents.
• To input all confirmed bookings in the ‘Materialised Bookings’ Chart.
• To revise all bookings for the coming month 
• To follow up proforma invoices for bookings for the coming month 
• To deal with Leading Hotels of the World Bookings.
• To follow up group bookings as well as Prime Season bookings 
• To ensure all customers requests are handled quickly and efficiently.
• To activate quick response to guest problem and then follow up to ensure the guest is satisfied with
the end result.
• To control and monitor out of order room status to ensure a maximum rooms revenue.
• To develop systems when necessary to ensure a smooth process of paper work or communication
between other hotel departments.
• To at all time set an example within the department regarding deportment, attitude and
professionalism.
• To upsell wherever possible to ensure a maximum room rate is achieved.
• To perform any other duties as may be assigned by the Management.