Guest Relations Officer- Italian Speaker

Constance Ephelia, our luxury resort destination in Seychelles, is seeking a Guest Relations Officer with fluent Italian language skills to join our dynamic hospitality team. In this role, you will be the primary point of contact for our Italian-speaking guests, ensuring exceptional service delivery and creating memorable experiences throughout their stay. You will work collaboratively with various departments to address guest needs, resolve concerns, and maintain the highest standards of customer satisfaction that define our organisation.

• Greet and welcome Italian-speaking guests upon arrival, providing comprehensive information about resort facilities, services, and local attractions
• Serve as the primary liaison between Italian-speaking guests and resort departments, ensuring seamless communication and swift resolution of requests
• Address guest concerns and complaints with empathy and professionalism, implementing appropriate solutions to ensure satisfaction
• Maintain detailed guest profiles and preferences to personalise future interactions and enhance the guest experience
• Coordinate with housekeeping, food and beverage, activities, and maintenance teams to fulfil guest requests promptly
• Provide cultural guidance and local recommendations to enhance guests' understanding and enjoyment of Seychelles
• Manage guest relations enquiries via telephone, email, and in-person interactions with courtesy and efficiency
• Assist with special requests, event arrangements, and bespoke experiences for guests
• Maintain accurate records of guest interactions and feedback using the property management system
• Contribute to continuous improvement of guest services by sharing feedback and suggestions with management
• Support the induction of new team members and share best practices in guest relations