Villa Host
Full-time Entry LevelJob Overview
- Before Arrival:
- Villa Host to assist Front Office Team, if Villas are vacant
OTHERS
- Any Vacant Villa should be on Vacant Clean mode
- To finalize the guest bill and ease procedures for the payment formalities.
- Packing up of luggage upon guest request
- Departure letter from Villa Manager
- Departure:
- Final check of invoices (To be carried out 72 hours prior to departure)
- Coordinate & organise transfer from Villa.
- Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.
- Promote guests in posting positive reviews on Trip Advisor and ReviewPro
- Before Departure
- Coordinate guest day to day activities with other departments
- Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ
- Note down all habits and hobbies of the guest for guest history
- Propose FnB Planner / Propose personalise service to the guests
- During Stay
- Preparation of welcome registration card and welcoming letter, with the Front Office Team
- Welcome guest upon arrival.
- Check in guest directly into the villa as per standard welcoming procedure
- Upon Arrival
- Coordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any.
- Deep cleaning of Villa (the villa and its surroundings)
- Deep cleaning of Villa if Villa is back-to-back
- Make sure all villa inventory (linen, products, etc) are available
- Ensure that particulars or special request is followed up.
- Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards.
- Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time.