Account Receivable Officer

1. Billing & Invoicing

• Prepare and issue accurate invoices to customers, corporate clients, and agents
• Ensure all revenue transactions are correctly captured (e.g., rooms, F&B, events, services)
• Verify supporting documents before invoicing

2. Accounts Receivable Management

• Maintain up-to-date customer accounts and ledgers
• Monitor aging reports and follow up on overdue balances
• Reconcile customer accounts regularly

3. Collections

• Follow up with clients on outstanding invoices via email, calls, and statements
• Negotiate payment plans where necessary
• Escalate problematic accounts to management

4. Reconciliation & Reporting

• Perform regular reconciliation between sub-ledger and general ledger
• Assist in month-end closing and reporting processes
• Prepare AR aging reports and highlight risks

5. Credit Control

• Assess and monitor customer credit limits
• Ensure compliance with company credit policies
• Recommend suspension or adjustment of credit facilities when needed

6. Audit & Compliance

• Ensure proper documentation for audit purposes
• Support internal and external auditors (important in your audit-heavy environment)
• Maintain strong internal controls over receivables

7. System & Process Management

• Record transactions in financial systems (e.g., ERP / Opera / accounting software)
• Identify process improvements to enhance efficiency and reduce errors