Guest Service Assistant - Italian Speaking

Constance Moofushi, a luxurious resort in the Maldives, is seeking a friendly and customer-focused Guest Service Assistant with Italian language skills to join our dedicated team. In this role, you will be the primary point of contact for our Italian-speaking guests, ensuring their stay is nothing short of exceptional.

• Welcome and assist Italian-speaking guests throughout their stay, providing a warm and personalised experience
• Handle guest enquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfil guest needs and resolve issues
• Provide information about resort facilities, activities, and local attractions
• Assist with check-in and check-out procedures, ensuring a smooth transition for guests
• Manage reservations and bookings for restaurants, spa treatments, and excursions
• Translate and interpret when necessary to facilitate communication between guests and staff
• Maintain accurate guest records and update information in the hotel management system
• Promote and upsell resort services and amenities to enhance guest experience
• Ensure compliance with resort policies and procedures while maintaining the highest standards of customer service