Receptionist/Cashier

Constance Ephelia, a luxurious resort in Seychelles, is seeking a professional and friendly Receptionist/Cashier to join our front-of-house team. In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay.

• Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort
• Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts
• Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions
• Manage room reservations, bookings, and amendments efficiently using the Opera property management system
• Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements
• Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records
• Assist with guest check-out procedures, process payments, and conduct final billing reconciliation
• Maintain an organised and tidy reception area, ensuring all materials and documentation are properly filed and accessible
• Support the front office team in various daily operations and provide assistance during peak periods
• Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary
• Maintain strict confidentiality regarding guest information and resort security protocols
• Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations
• Contribute to staff training and mentoring of junior reception team members as required