Assistant Guest relations Manager

 Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service.

• Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions
•  Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences
•  Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction
•  Train and mentor new team members in guest relations best practices and luxury hospitality standards
• Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery
•  Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes
•  Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up
• Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences
•  Manage guest communications, including correspondence, special requests, and pre-arrival information - Monitor and maintain service quality standards across all guest touchpoints
•  Support the coordination of concierge services and arrange bespoke experiences for guests