Guest Relation Host (Japanese Speaker)

We are seeking a friendly and customer-focused Guest Relation Host with Japanese language skills to join our luxury resort in {NAME}, Maldives. As a vital member of our guest services team, you will be responsible for ensuring our Japanese-speaking guests have an exceptional and memorable stay.

• Welcome and assist Japanese-speaking guests throughout their stay, providing a warm and personalised experience
• Act as a liaison between Japanese guests and various departments within the resort
• Handle guest enquiries, requests, and complaints promptly and efficiently
• Coordinate and book resort activities, dining reservations, and excursions for guests
• Provide translation and interpretation services when needed
• Conduct resort orientations and provide information about facilities, services, and local attractions
• Assist with check-in and check-out procedures, ensuring a smooth process for Japanese guests
• Anticipate guest needs and proactively offer assistance to enhance their overall experience
• Maintain accurate guest records and preferences in the resort's customer relationship management system
• Collaborate with other departments to resolve any issues and ensure guest satisfaction