In-Villa Dining (IVD) Order Taker

We are seeking a dedicated In-Villa Dining (IVD) Order Taker to join our luxury resort team in {NAME}, Maldives. As an IVD Order Taker, you will play a crucial role in ensuring our guests enjoy exceptional dining experiences from the comfort of their villas.

• Answer incoming calls from guests and take accurate food and beverage orders
• Provide detailed information about menu items, including ingredients and preparation methods
• Assist guests with special dietary requirements or food allergies
• Input orders into the resort's point-of-sale system with precision
• Coordinate with the kitchen and service staff to ensure timely delivery of orders
• Handle guest inquiries and requests related to in-villa dining services
• Upsell additional items and promote daily specials when appropriate
• Maintain a thorough knowledge of all menu items, pricing, and promotions
• Ensure all orders are accurately recorded and billed to the correct villa
• Adhere to all food safety and hygiene standards