Associate Specialist – Knowledge Management

Primary Responsibility:

dss+ is seeking an enterprising and outcome-focused Associate Specialist to join our Knowledge Management (KM) team within the Global Services Centre. The Associate Specialist will work closely with business leaders to identify knowledge gaps and recommend priorities for closing these gaps, thereby improving sales and project delivery efficiency with high quality. You will be accountable for driving outcomes and measuring the impact created, while adhering to existing KM governance processes. The KM Associate Specialist will also be responsible for fostering smarter collaboration and ensuring a streamlined knowledge flow.

You will:

• Ensure that content on the intranet and KM portal is up to date and aligned with the business’s Go-To-Market strategy

• Leverage internal communication channels to support leaders in disseminating key knowledge updates across the firm

• Take ownership of the quality of metadata tagging, content sanitisation, and discoverability of content relevant to the aligned business areas

• Develop and present meaningful metrics to derive insights and adapt strategies that drive desired outcomes

• Demonstrate adaptability in solving business problems and exhibit a consultative mindset to deliver effective KM solutions

• Identify key knowledge sources within the business area, develop strategies to capture both tacit and explicit knowledge from subject matter experts (SMEs) and stakeholders, and ensure storage in appropriate formats and systems (e.g., databases, intranet, content management systems)

• Facilitate knowledge-sharing initiatives and promote the use of tools (e.g., intranet platforms, forums) to encourage smooth knowledge exchange and sustained engagement across teams and departments

• Oversee the creation and curation of high-quality, accurate content that aligns with organisational goals, in collaboration with SMEs

• Ensure KM processes within the business area are efficient, effective, and contribute to improved operational performance

• Act as the KM point of contact for the aligned business area, ensuring that its specific needs are addressed

• Experience with customizing intranet pages using SharePoint Online is an advantage