Customer Service Representative

Would you love a role with one of New Zealand’s favourite power retailers? We’re on the lookout for our next group of Customer Service Representatives to join our Dunedin Contact whānau. At Contact Energy, we’re proud of the service we deliver and genuinely believe we offer some of the best customer experiences in Aotearoa.

As a Customer Service Representative, you’re the face and heart of our customer business. You’ll be supporting everyday Kiwis through inbound calls across electricity, gas, broadband and other products we introduce in the future. Every conversation is an opportunity to make things easier, clearer and better for our customers.

Your focus in this role is all about delivering outstanding customer experiences. You’ll start by supporting customers through our phone channel, and over time you’ll also connect with them via our digital channels. Day to day, you’ll be doing things like:

• Helping customers through a wide range of situations, from high bills and disconnections to credit‑related and more complex or emotional conversations — staying calm, empathetic and solutions‑focused to get the best outcome
• Checking customers are on the best plan for their needs and identifying other Contact products or options that could work better for them and their whānau
• Navigating multiple systems to find the right information and resolve customer issues efficiently
• Taking technically complex information and making it easy to understand, especially when supporting customers with broadband setup and digital tools

This role can be challenging at times, but it’s also incredibly rewarding. You’ll be supported by a caring, inclusive team environment where learning, growth and wellbeing are genuinely valued — giving you everything you need to thrive at Contact.